However, within a couple of days of filing a complaint with the BBB they had paid me for the second ticket. View Ticketmaster Refund Policy. anyone have any advise on how to deal with this? Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. They charged my account even after I transaction. Called them and they said the venue had not marked those seats as obstructed. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. There were two artists scheduled to perform. totalling almost 900.00 in the middle of the night. Called for a refund and they won't give me one and the manager hung up on me. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. Donno what to do. They said if I disputed it with my CC company they'll cancel my account with them. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Is it still taking 120 days? A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. Most of us didn't leave yet! Horrible return policy, will never use stubhub again!!!! I called them within minutes to change the seats and they basically said I'm stuck with those seats. I called ticket master and all the floor seats were sold out!! Can you explain to me how I can still use the credit that I was issued? Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. People have to make mistakes all the time and this was a mistake. We were so excited to go together and experience this momentous event! So people can't just change their mind last minute or have access to the tickets and then try to get a refund. i am not interested in a credit that expires so therefore am requesting my full refund. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. When I called stubhub to cancel the order they stated I was it of luck and could only resell the tickets since it was disclosed. "McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub's. So i grabbed 2 tickets ( I checked after they went on sale). I'm returning the tickets and buying else where. WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. Include the reason for the refund and any supporting documentation. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. NOPE. My credit card can do refunds up to 60 days which of course is passed. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. I agree. if you have any questions please feel free to contact me. I will NEVER use Stubhub again. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. 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How do I get my money back? This is pure fraud. Open the SeatGeek app. Never Will I Buy From Stub Hub Again. On Feb. 26, StubHub's general counsel was hailing the company's . Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. Once we have clear actionable next steps, we will be sure to notify our fans via email! I never got any emails about refunds or the fact they canceled the show. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. The refund will typically process within 5 to 8 business days. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. OK, I think this show has been rescheduled to September 7, 2022. I am traveling today from Mexico to Madridfor what? The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. These people are entitled to their money back. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee." The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. It also noted that its ability to open discussions with Viagogo has been a part of the decision. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Necessary cookies are absolutely essential for the website to function properly. We lost the concert for that. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. Been on the phone for hours wasted my whole day. You can send a private message to us here @TeamStubHub. the Stubhub policy is to only give refunds if an event is cancelled. I bought tickets that had limited or obstructed view and it did not show on the website, or least I didn't see it. We are handling an extremely high volume of requests due to COVID-19 and continue to encounter delays with processing refunds. These cookies ensure basic functionalities and security features of the website, anonymously. They were for the correct date and time ? In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. All Rights Reserved. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. The refund will typically process within 5 to 8 business days. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. Called back for refund. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? I said, you need to provide me the screenshot and if your manager is not available to talk let me speak to his manager! We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Stubhub policy on refunds is ridiculous. You should only sell what's actually available. We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets. Combined with viagogo, we now span 90+ countries around the world. Is Beyonces Tour Another Dynamic Ticket Price Mess? Fans outside of North America are defaulted to a refund. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Or choose from the following popular destinations. Get the latest news on COVID-19 delivered to you. The policy once promised a full refund for canceled events but now only offers a coupon worth 120% of an original order. NEVER again! Yes tonight I was buying US Open Tickets and meant to buy Day session and by accident I bought night session. It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! All rights reserved. I will NEVER use stubhub again! I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. I got a COUPON worth 120% of my original order. I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled. Help us improve this article with your feedback. I don't have "proof" because stub hub transferred these tickets and took my access away from them. Shame On You. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. They assured me that the event I was trying to go to was popular and that I had a high chance of reselling but the most they would be able to for me was waive the sellers fee. Re: Refund in Progress. Stubhub seller sent 2 tickets for pax east and they want me to send them back but are they gonna pay for my gas and time to send them in? Don't take NO for an answer! Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. Complete StubHub customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. If I had purchased elsewhere I would have received a full refund! Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. You can get a refund from StubHub by calling their customer service line. Stub hub fraud.. If you call Stubhub they insult you and treat you like crap. Read this advice or complain & cry later on.. What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. NOTHING. I purchased tickets to the Olympic gymnastics trials in January 2020. Putting the money back in StubHub's money-back guarantee. They said outta luck. When I got to the venue my tickets were no longer accessible. What if I never got either? I was able to receive a refund but we all know that does not help. Select the ticket group you'd like to sell. I will never use StubHub again. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. This will be reported to the BBB and any other place I can provide this borderline illegal activity to. asks for a code, which i put in, says incorrect code(which came from them). If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. Are you kidding me really!? My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. Your email address will not be published. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. Stub Fraud. So much for the 100% guarantee. I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. If she reschedules your tickets are good for the new date and you can attend or sell your tickets. You will receive an email with instructions on how to receive your refund. I ordered the tickets less than an hour ago. IndustryLegalTop Story If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. This settlement ensures that consumers will receive the refunds that they are entitled to.. Steve Brown #TheTwoSteves (@therealdesert) April 1, 2020. >> YOU CANT CHANGE THE RULES MIDSTREAM. This evening I was on Stubhub looking for Lakers tickets for January 2016. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. I called immediately but received the same reply, "No refunds!" No longer was it offering full refunds, only a 120. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. Worst Customer Service Ever. How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. Current Ticket Policies: Subject to Change*. >> I PURCHASED TWO TICKETS FOR $390. Only tickets you buy and sell on StubHub sites or StubHub mobile apps are covered by our guarantee. When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. I didn't receive my ticket and they won't give a refund only a worthless coupon. FRACK! I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. Its a bull. I would like a refund!!! i have attached the information from the venue. At this point, this transaction constitutes fraud. Stubhub sucks! With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds for all buyers.. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. 3 hour wait on the phone, said they would call me back within 1-2 hrs - still waiting it's been over 2hrs now. BEN: STUBHUB SAYS IT IS STILL OFFERING REFUNDS IN STATES WHERE IT IS REQUIRED TO BY LAW, BUT DID NOT PROVIDE A LIST OF THOSE STATES. ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. At the same time, buyers expect immediate refunds. We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show.
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